About information to the residents
“Notice on energy suppliers and the information obligations of the building owner towards end customers and end users about energy consumption and billing etc.”
(extracts of the full text).
§ 14 part 3. The following information must be provided to the end customer and the end user in or with the invoice, in a clear and understandable way, when the invoice is based on actual heat consumption or reading of heat cost allocators:
3) Comparisons of the end customer’s or the end user’s actual energy consumption with the consumption in the same period the year before, to the extent the information from this period is available, in a graphical presentation and adjusted for degree days.
6) A comparison with an average end customer or reference user in the same user category. In connection with electronic billing, such comparisons may be made available online with reference to the invoices.
§ 15. The invoicing responsible must ensure that end customers and end users, in addition to the invoices, are provided with historic consumption information. The information must as a minimum include a summary of the development of the heat consumption.
Stk. 4. Consumption information may be delivered to the end customer electronically, or made available online. If the information is provided for the end customer or the end user online, the end customers and end users must be informed accordingly.
What does it mean for you?
As of October 25th 2020, housing administrations must inform the residents about their heating and cooling consumption twice a year, as a minimum. For residents being electronically invoiced or who request it, it must be four times a year.
Already as of January 1st 2022, the residents must have this information once a month, and the idea is that insight in the consumption raise awareness of the fact that energy consumption is something they can change. Because there are obvious financial and climate benefits from saving energy, the aspirations are that the residents will be motivated to use energy wisely.
Is it a challenge?
With the new rules, housing administrators are obliged to collect consumption data on heating and cooling once a month, as a minimum, as of January 1st 2022. In addition, they must, with the billing, provide information of the actual heating consumption compared to previous consumption, as well compared to other residents.
This is different from earlier, where there has been no formal requirements to collecting this data more than once a year, in connection with the annual invoicing, and the transition to twice or four times a year, may in som circumstances give some technical challenges.
Get a future-proof system with hourly consumption data and resident consumption display
KeepFocus has two solutions for your residents. They are described below. Both solutions collect data every hour and do already comply with the reinforced requirements as of January 1st 2022.
How can KeepFocus’ solutions help?
KeepFocus Cards is a browser based solution, accessible from any device or from the housing association’s website.
Cards uses “nudging” to increase the resident’s interest in their energy use by addressing for instance their curiosity, their economy, their competitive nature or their green heart.
In order to increase the interest for using the application on a daily basis, there has been integrated various elements. For instance, the “weather right now” is always one of the first cards, and the savings tips are only gradually opened, as the resident uses Cards, which stirs the curiosity.
Comparisons to other similar users or to the resident’s own previous consumption are an integrated part of Cards, and it adds a related value to the consumption figures, just as every consumption card contains details for the preceding period, which clearly shows the differences from day-to-day, month-to-month and year-to-year.
KeepFocus EnergyHome is a phone applikation, accessible from the phone’s App-store.
Like Cards, KeepFocus EnergyHome also gives the residents access to their personal energy use of electricity, water and heat, showed graphically in columns and with relevant comparisons.
Also here the resident is provided with details from the preceding period by clicking a card, which clearly shows the differences from day to day. This knowledge adds to the awareness of the consequences, our daily choices have on our energy billing.
EnergyHome also includes savings tips with explications, as well as suggestions to small adjustments thay may affect the energy bill.
Finally EnergyHome has integrated access to see the available meters with details of meter readings and reading hours.
Read more about KeepFocus EnergyHome here.